ORDER PROCESSING:
Please allow 2-3 working days to process your order. Expect an email within 3-5 working days to let you know your order is on the way!
STORE PICKUP - 132 Carrington Street, Lower Vogeltown, New Plymouth 4310
Orders can be picked up daily (during store open hours), from 10:00am. An email will be sent when your order is ready for pickup.
LOCAL DELIVERY
During checkout, enter your address and choose the ship option. Click the "continue to shipping" button. Delivery is available for addresses within New Zealand. If the delivery option does not show up during checkout, your order is not eligible for delivery.
When your order is ready for delivery, you will receive an email with real-time tracking information.
FLAT RATE SHIPPING
Orders are generally shipped within 2-3 working days using NZ Post. Flat rate shipping fee of $10.00 ($15.00 Rural Shipping) applies to orders shipping within New Zealand.
We do not ship outside of New Zealand at this time.
DOMESTIC SHIPPING RATES AND ESTIMATES:
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
For simple flat rate shipping: We offer $10 flat rate shipping to standard NZ addresses, and a $15 flat rate for rural NZ addresses.
Any orders placed over $150 will receive free shipping.
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Shipping option
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Estimated delivery time
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Price
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Standard
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3 to 5 business days
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$10
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Rural NZ
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3 to 7 business days
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$15
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Orders over $150
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3 to 5 business days
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$0
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INTERNATIONAL SHIPPING:
Currently, we do not offer international shipping.
REFUNDS, RETURNS AND EXCHANGES
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at selina.dovetail@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at selina.dovetail@gmail.com.
